How do I export my WhatsApp chat for Yapd?

On Android: open the chat, tap the three-dot menu, choose More, then Export chat, then Without media. You get a .txt file. On iPhone: open the chat, tap the contact name at the top, scroll to Export Chat, choose Without Media. You get a .zip. Drop either onto Yapd.

Is my WhatsApp chat private?

Yes. The free wrap is parsed entirely in your browser and nothing is stored. For signed-in users, the wrap is end-to-end encrypted in your browser before being saved. Yapd stores ciphertext only and cannot read your wraps; your raw WhatsApp chat history is never uploaded or saved in plaintext on our database under any circumstance.

Every device gets 2 free starter credits. 1 credit = 1 wrap. Encore costs 3 credits and unlocks a 7-chapter AI essay on a saved wrap. Additional credits are sold in packs of 1, 3, or 10, priced in INR or USD by region.

Can I share my Yapd wrap with friends?

Yes. Open the wrap and switch on the Public Link toggle. This publishes a separate, viewable copy at an unguessable URL containing only your visual recap summary and AI reports—your raw WhatsApp chat history is never uploaded or saved in plaintext on our database. You can set the link to expire in 7 or 30 days, or never. Turn it off and the public copy is deleted instantly. You can also save any individual slide as an image to share.

Does Yapd offer refunds?

All purchases are final and non-refundable. If a wrap fails to deliver, the credit is automatically returned to your wallet so you can try again. Try the free starter credits first to confirm Yapd does what you want before buying a pack.

Home

Contact

Contact Us

Email is the fastest way to reach us. We answer everything ourselves.

In one paragraph

We are a small team. There is no phone tree, no ticket queue ranked by tier, and no auto-responder pretending to be a person. Pick the right inbox below and a human will reply within 2 business days, usually much sooner.

General support

support@yapd.in

Billing, missing credits, account issues, anything else.

Privacy & data

privacy@yapd.in

Data access, correction, export, or deletion requests.

Security

security@yapd.in

Responsible disclosure for security vulnerabilities.

Press & partnerships

hello@yapd.in

Press inquiries, integrations, and collaborations.

Response time

We aim to respond within 2 business days across every inbox. Privacy and data deletion requests are handled within 30 days as required by the applicable data-protection laws, including the EU GDPR, the California CCPA, and India’s DPDP Act.

Working hours are roughly 10:00–19:00 IST, Monday to Friday. Messages outside those hours are queued and answered the next working day.

When emailing about a charge

For billing questions please include:

The email address on your Yapd account.
The payment provider transaction / reference ID.
The amount and the date of the charge.
A one-line description of what went wrong.

Including these speeds up the resolution dramatically; we can look up the exact transaction without a back-and-forth.

Social

Follow @yapd.in on Instagram or @yapd_in on X for product updates and example wraps. DMs are not monitored for support, so please use one of the inboxes above instead.

Mailing address

Yapd

Operated from Bengaluru, India

For physical correspondence, write to support@yapd.in first, and we will share a postal address if mail is the appropriate channel for your inquiry.

What you might be looking for

Privacy Policy explains how we handle your data.
Terms of Service sets out the agreement between you and Yapd.
Cancellation & Refund covers when credits can and cannot be refunded.
Shipping & Exchange explains how delivery works (digital only).